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Welcome to the GCR Online Tech Support page.  This page is designed to quickly resolve any internet problems you may be experiencing and to provide answers to the most commonly asked questions.  If you can't find the answer to your question listed here, you may also receive help from GCR's Technical Support Department by completing the Technical Support Request Form.
  
Basic Help Web Publishing 
  Web Browsers 
Dial-up Solutions 
Email Solutions 

When I try to dial-up, it keeps prompting me for my password...

  • Usernames and passwords are case sensitive.  Make sure that you are typing in both your username and password in all lower case.
  • Make sure that you are dialing the correct dial-up number.  To see what dial-up number is correct for you, check out our Access Page.  
  • If you fail to log in successfully 30 times you will automatically be denied access.  This is a security feature of the GCR Dial-up software designed to prevent someone from trying to illegally access your account.  In this event, you will need to contact GCR so that your account can be reset thus allowing you access again.

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I've forgotten my password, what do I need to do?

  • You will need to contact a GCR representative by phone during normal business hours so that we can verify your account information and either inform you of your password or give you a new one.  

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I can send mail but I can't receive any...

  1. Open your Outlook Express
  2. Go To Tools 
  3. Go To Accounts
  4. Click on the Mail Tab
  5. Make sure your GCR mail account is highlighted and choose the Properties option located at the right of your screen.
  6. Verify that mail.gcronline.com is listed in the Mail Account field and that your name and email address are correct.
  7. Click on the Servers Tab.
  8. Make sure that mail.gcronline.com is listed in both the Incoming and Outgoing mail fields.  Your mail server should be POP3.
  9. Choose OK and then close the Internet Accounts dialogue box.
  10. This should resolve your problem.  If this does not correct the problem, please fill out our Technical Support Request Form and a GCR Representative will contact you as soon as possible to assist you further.

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I can receive email but I can't send any out.

  1. Open your Outlook Express
  2. Go To Tools 
  3. Go To Accounts
  4. Click on the Mail Tab
  5. Make sure your GCR mail account is highlighted and choose the Properties option located at the right of your screen.
  6. Verify that mail.gcronline.com is listed in the Mail Account field and that your name and email address are correct.
  7. Click on the Servers Tab.
  8. Make sure that mail.gcronline.com is listed in both the Incoming and Outgoing mail fields.  Your mail server should be POP3.
  9. Choose OK and then close the Internet Accounts dialogue box.
  10. This should resolve your problem.  If this does not correct the problem, please fill out our Technical Support Request Form and a GCR Representative will contact you as soon as possible to assist you further.

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I lose my connection every time I send or receive email.

  1. Open your Outlook Express
  2. Go To Tools
  3. Go To Options
  4. Click on the Connections Tab
  5. Under Dial-up, REMOVE the check mark from "Hang up after sending and receiving."
  6. This should resolve your problem.  If this does not correct the problem, please fill out our Technical Support Request Form and a GCR Representative will contact you as soon as possible to assist you further.

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I lose my connection every time someone calls me.

  1. Right click on your GCR dial-up icon.
  2. Choose Settings or Properties depending on the dial-up version.
  3. In the Phone Number field, place an asterisk (*) and the number seventy (70) followed by a comma (,) in front of your dial up number.
  4. For South Boston residents the dial up number should read as follows;
    *70,5700030
  5. For Danville residents the dial up number should read as follows;
    *70,8200030
  6. This should disable the call waiting feature on your phone line and prevent incoming calls from disconnecting you from the internet. 
  7. If this does not correct the problem, please fill out our Technical Support Request Form and a GCR Representative will contact you as soon as possible to assist you further.

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